Exchange Policy and Instructions
Items may be exchanged within 30 days from the original date of purchase.
Lauren G Adams does not issue returns or refunds. Upon receipt of the item(s) that you are sending to exchange,
we will confirm that the returned jewelry has not been damaged; or has signs of wear and tear.
Any product purchased during a promotion related to a “gift with purchase” can be exchanged for the full value of the invoiced price.
If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product.
Gifted product cannot be returned or exchanged.
You will need a Return Authorization Number prior to shipping items back to Lauren G Adams.
Please contact our customer service department to receive the RA#. Packages shipped without the RA# will be refused.
Please include a copy of your receipt along with your name, address, telephone number and your original web order number (if applicable).
Provide a brief explanation for the return, along with the item# of the product you wish to receive in exchange. (Visit our website to browse through our products.)
Please note: If the item is of more value we will require a credit card payment for the difference. This can be included together with the shipping and handling form.
For your security, we recommend using a traceable carrier and insuring your package for the value of the contents. Lauren G Adams is not responsible for shipments
lost by the carrier or not received at our facility. Lauren G Adams cannot reimburse for shipping charges.
All exchanges are subject to shipping and handling charges. Lauren G Adams offers shipping via UPS. Please note that UPS will not deliver to P.O. Boxes.
UPS Service – Ground shipping cost is $10 and takes 5-7 business days,
Excluding Saturdays and Holidays *Shipping times are approximate.
Please note: Orders shipped outside of the U.S. are not eligible for exchange.
Shipping address: Lauren G Adams, 3700 N 29th Avenue, Suite 102, Hollywood, FL 33020.
Customer Service: 800-562-8860