Frequently Asked Questions
Unfortunately, due to the wide variance of parcel shipping and insurance rates outside the United States, free shipping offers do not apply to international orders.
Shipping Policy
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 2PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 2PM EST or Saturday and Sunday will ship the next business day.
All orders are shipped via United Parcel Service. The following shipping methods are available:
SERVICE | WHEN ITEMS WILL ARRIVE | |
---|---|---|
Ground | Will arrive in 3-5 business days | |
2nd Day Air | Will arrive in 2 business days | |
Next Day Air | Will arrive the following business day |
Free ground shipping is valid for orders over $75. Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
Orders that qualify for free shipping will be shipped via standard ground service by UPS or our preferred freight carrier.
SHIPPING CHARGES
ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
INTERNATIONAL
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Lauren G Adams is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
P.O. BOXES
All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes).
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 1PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 1PM EST or Saturday and Sunday will ship the next business day.
Merchandise must be in original, unused and undamaged condition. All tags, pouches, and bags must be included with your return. Any unauthorized returns (i.e. not including a Lauren G Adams exchange form, which is included in the original shipment, undelivered packages, or returns postmarked after sixty (60) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs.
Returns must be sent via USPS, FedEx, or UPS and must be insured for the full retail value of the merchandise and packed securely. Lauren G Adams will not accept damaged packages and is not responsible for in-transit loss. No exchange or store credit will be issued for merchandise returned in used or damaged condition. Please package returns with adequate protective padding and materials. Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs.
Please obtain a Return Authorization (RA) number from our customer service department prior to shipping items back to Lauren G Adams.
Any product purchased during a promotion related to a “gift with purchase” can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.
If the item is of more value we will require a payment for the difference. This can be included in the merchandise exchange section of the shipping and handling form.
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items or international orders are NOT eligible for exchange or return.
International orders are NOT eligible for exchange or return.
Lauren G Adams does not provide return labels. For your security, we recommend using a traceable carrier and insuring your package for the value of the contents. Lauren G Adams is not responsible for shipments lost by the carrier or not received at our facility. Lauren G Adams cannot reimburse for shipping charges. Please allow up to 10 business days for your exchange to be processed. Business days are Monday-Friday except for federal holidays. The exchange process begins after your package is delivered to us. If the item is of more value we will require a payment for the difference. This can be included in the merchandise exchange section of the shipping and handling form. Lauren G Adams does not provide return labels. For your security, we recommend using a traceable carrier and insuring your package for the value of the contents. Lauren G Adams is not responsible for shipments lost by the carrier or not received at our facility. Lauren G Adams cannot reimburse for shipping charges.
Please allow up to 10 business days for your exchange to be processed. Business days are Monday-Friday except for federal holidays. The exchange process begins after your package is delivered to us.
Please contact our customer service department to receive a Return Authorization Number prior to shipping items back to Lauren G Adams. Contact Customer Service via email at returns@laurengadams.com or by phone 800-562-8860 between 9am-5pm EST. Monday - Friday. Include a copy of your receipt along with your name, address, telephone number and your original web order number (if applicable). Provide a brief explanation for the return, along with the product number of the product you wish to receive in exchange.
All exchanges are subject to shipping and handling charges. Lauren G Adams offers shipping via UPS or our preferred freight carrier. Please note that we cannot deliver to P.O. Boxes.Please complete the enclosed Credit Card Authorization Form and submit it to: returns@laurengadams.com or include it with your return. Standard Ground shipping cost is $10 and takes 3-5 business days, Excluding Saturdays and Holidays *Shipping times are approximate.
Do not wear your jewelry while working with household chemicals. If you do come in contact with chemicals, wash your jewelry immediately with warm water and soap, and dry thoroughly. This will help to reduce any potential damage.
Avoid swimming pools and hot tub while wearing your jewelry, as chlorine can compromise the surface of the stone and enamel and potentially cause discoloration.
Commercial jewelry cleaners may use solutions that are very strong and may cause extensive damage to jewelry. Do not use ultrasonic cleaners and steam baths designed for jewelry. They are not safe for use on Lauren G Adams jewelry and may damage stones.
Cuff sizes or shapes should not be tampered with. Avoid bending to open or reduce them. This can distort the plating and damage the bezel setting of the stone.
Clasped bangles also require special care. If the clasp becomes bent or distorted in any way, it will not align correctly. Bangles may shift position throughout the day, but it is important to wear the push button that opens the clasp on the inside of the wrist, this will help prevent the clasp from accidental opening.
Earrings may become bent during shipping or use. Slight adjustments of the posts up or down will usually fix these issues. Posts are very small and delicate so use caution when storing earrings to prevent bending of posts.