Exchange Policy



Items are eligible for an exchange for up to 30 days after the receipt of product. Items must be unworn and in the original bag with tag. Upon receipt of the item(s), we will confirm that the returned jewelry has not been damaged; or has signs of wear and tear. You will need a Return Authorization Number prior to shipping items back to Lauren G Adams. Please contact our customer service department to receive the RA number. Please include a copy of your receipt along with your name, address, telephone number and your original web order number (if applicable). Provide a brief explanation for the return, along with the product number of the product you wish to receive in exchange. If the item is of more value we will require a credit card payment for the difference. This can be included in the merchandise exchange section of the shipping and handling form.

Lauren G Adams does not provide return labels. For your security, we recommend using a traceable carrier and insuring your package for the value of the contents. Lauren G Adams is not responsible for shipments lost by the carrier or not received at our facility. Lauren G Adams cannot reimburse for shipping charges.

 International orders are NOT eligible for exchange or return.

Please allow up to 10 business days for your exchange to be processed.   

Business days are Monday-Friday except for federal holidays. The exchange process begins after your package is delivered to us.


To obtain your return authorization number or for any inquiries concerning exchanges, please contact Customer Service via email at or by phone 800-562-8860 between 9am-5pm EST. Monday-Friday.


Sale Items

All sales are final on permanently discounted or marked down merchandise. Sale or clearance items or international orders are NOT eligible for exchange or return.   


Return shipment - All exchanges are subject to shipping and handling charges. Lauren G Adams offers shipping via UPS or our preferred freight carrier.  Please note that we cannot deliver to P.O. Boxes.

Please complete the enclosed Credit Card Authorization Form and submit it to: or include it with your return.

Standard Ground shipping cost is $10 and takes 3-5 business days,

Excluding Saturdays and Holidays *Shipping times are approximate.

Ship to: Lauren G Adams, 3700 N 29th Avenue, Suite 102, Hollywood, FL 33020.