30-Day Return Policy
Thank you for shopping with Lauren G Adams. We strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied with your jewelry, we offer a hassle-free 30-day return policy.
Eligibility Criteria:
1. The item must be returned within 30 days of the delivery date.
2. The jewelry must be unworn, undamaged, and in its original condition with all tags attached.
3. Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
4. Returns must include all original packaging, documentation, and accessories.
How to Initiate a Return:
1. Contact our customer service team at lauren@laurengadams.com
2. Package the item securely to prevent damage during transit.
3. Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer.
Refund Process:
1. Once we receive the returned item, our quality control team will inspect it to ensure it meets our return criteria.
2. If the item passes inspection, we will initiate a refund to your original method of payment within 3-5 business days.
3. Refunds will be for the purchase price of the item minus any applicable shipping charges.
4. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Exchanges:
1. We do not offer direct exchanges. If you would like to exchange an item for a different size, style, or color, please follow the return process for a refund and place a new order for the desired item.
Defective or Damaged Items:
1. If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery to arrange for a replacement or refund.
2. We may request photos or additional information to facilitate the return process for defective or damaged items.
Final Notes:
1. Lauren G Adams reserves the right to refuse returns that do not meet the above criteria.
2. Shipping and handling charges are non-refundable unless the return is due to a defect or error on our part.
3. This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We appreciate your business and look forward to assisting you with your jewelry needs.
